PREBLE COUNTY
COUNCIL ON AGING

Celebrating 44 Years of Service

1973 - 2017

Discrimination Complaint Process

Discrimination Complaint Procedure
Preble County Council on Aging, Inc.

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Preble County Council on Aging, Inc. (hereinafter referred to as the Agency) may file a Title VI complaint by completing and submitting the agency’s Discrimination Complaint Form or any person who believes she or he has been discriminated against based on a disability by the Preble County Council on Aging, Inc. (hereinafter referred to as the Agency) may file a Discrimination Complaint Form.  Discrimination Complaint forms will be given to the Executive Director as the Customer Complaint Representative of such claims.  The Discrimination Complaint Form may be delivered by hand, emailed, faxed, or mailed via US Post Office to:
 Executive Director, Customer Complaint Representative
 800 East St. Clair Street
 Eaton, Ohio 45320
 937-456-4947 – main 937-456-6565 - fax
 sratliff@prebleseniorcenter.org
 www.prebleseniorcenter.org
The Agency investigates complaints received no more than 180 days after the alleged incident.  The Agency will process complaints that are complete.
Once the complaint is received, the Agency will review it to determine if our office has jurisdiction.  The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
The Agency has 30 days to investigate the complaint.  If more information is needed to resolve the case, the Agency may contact the complainant.  The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case.  If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, the Agency can administratively close the case.  A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant:  a closure letter or a letter of finding (LOF).  A closure letter summarizes the allegations and states that there was not a Title VI or ADA violation and that the case will be closed.  An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur.  If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.
For transportation-related Title VI or ADA matters, a person may also file a complaint directly with the Ohio Department of Transportation, at ODOT Office of Equal Opportunity, Attention: Title VI Coordinator or ADA Coordinator, 1980 West Broad St., Columbus, OH 43223.
For transportation-related Title VI matters, a person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

Discrimination Complaint Process
Preble County Council on Aging, Inc.

The Preble County Council on Aging, Inc. has designated the Executive Director as the individual to coordinate ADA and Title VI compliance.